We want to start by acknowledging something important: we haven’t always delivered on everything we’ve promised when it comes to improving Player Support. What’s more, we’ve been quiet about it for far too long. That’s on us.

Your experience in RuneScape matters deeply to us, and we know that includes getting quality support when it’s needed. We own our shortcomings, but even more importantly, we want to earn your trust through action.

We’re taking a renewed, focused approach to Player Support. As part of this, we’re inviting you to participate in a Player Support Survey that will help shape the improvements we’ll prioritise in 2025. Your insights will guide our focus on what matters most to you.

We’re determined to involve you more in shaping our priorities. The Player Support Survey is a vital part of that commitment. Your voice matters and this survey is more than just a formality; it’s a direct way for you to influence the future of Player Support. We’ve seen how player feedback drives meaningful change, from streamlining account recovery processes to improving the accessibility of support systems.

We’ll be transparent about what we learn and how we plan to act. Change won’t happen overnight, and we’re committed to keeping you informed every step of the way.

Take the Survey

Please help us by filling out the survey found here which should take no longer than 30 minutes to complete. Your feedback will help us build a better, fairer, and safer RuneScape for everyone.

Thank you for your patience, your trust, and your continued passion for this game we all love.

The Jagex Team