Notice: Conjoint Membership Survey

Hey 'Scapers

To better understand what matters most to you, we’re conducting a conjoint survey—a research method designed to explore how players value different membership features and combinations.

This survey email will be sent to players at random via email in partnership with SKIM, our trusted research partner. Note: this email will include your RSN and a unique link. If this is not included, feel free to ignore it.

If you receive this survey, you’ll be presented with randomised sets of options. It’s important to note that this is not a single proposal or finalised plan. Instead, the study tests many different combinations of features to help us understand what our players value. The features you see are part of this randomised experimental test, meaning they’re not final, and what’s shown will vary for each player. Additionally, just because a feature is included in the survey doesn’t mean it will necessarily be implemented in the future.

Your input will help us identify the elements that are most important to our community as we work to build an even better membership experience. Thank you for sharing your thoughts and being a part of this journey!

We’re giving you a heads-up now so that you know what to expect and can recognise legitimate communications from us. If you receive an email survey from us, be sure it’s authentic to avoid phishing attempts.

• Check the subject line and/or email body for your RSN. If your accounts are secure, it’s quite hard for scammers to know both your email and RSN. We know both and will use both.
• Look for grammar and spelling errors. Whilst some mistakes can be human error, an email with consistently bad grammar and spelling errors throughout is a common giveaway for a phishing email.
• Scammers often use header spoofing to make emails appear as if they’re coming from our runescape.com domain. To check authenticity, you can view the email header, which contains key technical details about the sender’s origin. The way to do this differs for each email client (we recommend Googling how to do it for your client), but most clients let you access this by clicking “more info” or a similar option in the email menu where you’ll find the header information. Check for mismatching reply fields, suspicious rerouted received fields, failed authentications and any other data that looks like it doesn’t come from RuneScape/Jagex to identify potential phishing attempts.
• Double check links before you click on them to make sure the destination seems safe. On a computer, hover your mouse over the link and the destination address will appear in a small bar at the bottom of the browser. On a mobile, hold down the link, and a pop-up will appear containing the link. If you click a link and you’re asked to enter your password and you’re not sure if the email is safe, do not enter your information. Navigate to the website yourself and log in via your standard method instead. We will NEVER ask for your password when completing a survey sent by us.
• Finally, if you’re not sure, ask!

Please note that phishing is highly complex and these methods are purely safeguards and best practices and not foolproof. Please always use due diligence and caution, and always handle your login and personal data with care. More information can be found here.