Emergency PSA: November 9th Rollback

All player progress will be reverted to a snapshot from 15:42 UTC, just before the incident occurred.

The game was taken temporarily offline shortly after 17:00 Server Time (UTC) while we resolved the underlying reason for the connectivity issues.

The games will be back online in the next ~5 minutes.

Why Rollback?

During the incident it was detected that player-data for a large number of players was not being saved correctly due to the network issues generated by one of our infrastructure providers. This meant that players in certain situations could lose up to 15 minutes progress, including trading or moving items. This could result in significant duplication of items that could affect the economy of the game negatively if we did not issue a rollback across the full game.

The number of affected players meant that we are unable to address this on an account by account basis in the time window we have, which is why we opted for this method of last resort.

Additionally, we remain mindful that network issues and disconnects of this scale are a significant risk for Hardcore players and we feel that a general rollback will preserve any Hardcore characters that would have been negatively affected by the connectivity issues.

We know how difficult a rollback can be to players, and we deeply empathise with anyone who sees that progress reverted as part of the rollback.

Previous Communications

Update 19:00 GMT: We're in the process of confirming our next steps to resolve the current issues and we'll look to update you shortly. Thank you for your patience!

Update 18:00 GMT: Our teams are working hard to investigate the connectivity issues affecting both OSRS and RuneScape, and are continuing to work closely with our upstream suppliers to get this resolved as quickly as possible!

Both games remain offline for now. We'll continue to keep you informed as we learn more! Our next update will be at 18:45 UTC

Update 17:30 GMT: We are aware of connectivity issues between our Core (which handles persistent game data) and Game Worlds. The problems are affecting connectivity between all Worlds and our backend systems, for both OSRS and RuneScape.

To protect the integrity of game state, we have taken both games offline.

We'll look to to provide an update in the next 30 minutes, while we work towards a fix.

Update 17:00 GMT: We will be taking the worlds offline to as we look into the ongoing login server issues. You'll see a 15 minute timer beforehand. We don't have an ETA for the game being back up but we'll keep you posted when we have more info.

The team are investigating reports of issues with login servers (including logging in to the Jagex Launcher) and some in-game services like the Grand Exchange. We apologize for any and all inconvenience caused by this disruption.

- The RuneScape Team